The dedicated team of student counsellors attend enquiries from prospective students and provides right guidance to the students in choosing the program that is best suited to their personal and career goals. Schoolguru also helps University use the right digital marketing tools to propagate its courses.
Schoolguru's automated admission and fee management system enables web based online payments (Payment Gateway integrated). The platform is Aadhaar integrated and has an efficient document management system associated with it. Schoolguru provides this complete platform as a managed service to the University at no extra cost. The platform also has a well-integrated MIS and a messaging system.
Schoolguru provides a comprehensive technology infrastructure for the University to run and manage the courses and for the students to complete their learning. The integrated student portal provides individualised access to the digital classrooms. The portal enables the students get academic as well as administrative support from the University.
Every student, upon admission, is provided with a unique user ID and a password to access the online course content. On the LMS students can access the learning modules, get information about the assignments and examinations, collaborate with other students, participate in discussion forums and can track their performance. The platform is integrated with a Virtual Classroom facility where the students can attend Live sessions and can interact with the faculty.
The mobile learning app – ‘Lurningo’ is available for all Android smartphones. This hybrid app enables anytime, anywhere learning for the student. This multi-lingual app facilitates access to the pre-recorded lectures of the professors even when the students do not have an Internet connection.
The content creation and academic support teams are the key strengths of Schoolguru. The team works with more than 2500 veteran faculty members spread across the world who are engaged by Schoolguru in the content creation activity. The faculty team also consists of several experienced professionals having significant industry experience.
Schoolguru’s rich library of multi-modal content contains more than 10000 hours of audio- visual content, a huge question bank that can be used for self-evaluation, a repository of case studies and assignments and reading notes on several topics and programs. This library of content, available in multiple Indian languages, is developed by the Schoolguru team with the help of the faculty network using its 20 studios across the country.
Schoolguru helps Universities manage their student interactions through a dedicated contact center. The contact center, set up exclusively for the University, helps students with administrative as well as academic queries. The contact center provides telephonic support, chat support and mail support to the students during their interaction with the University. The platform has a voice recording facility to record every telephonic interaction and a ticketing system to manage support tickets. The student contact center also provides assistance to the students during their examination and readmission.
Schoolguru’s technology platform integrates an ERP for the life-cycle management of the student. The system handles various activities like enquiry management, student counselling, admission management, document verification, admission tests, fees management, promotions, examination management, assignments and assessments and student support management. The platform also has an integrated messaging system that sends messages using email and sms. The system also has its own payment gateway that enables online payment of fees and reconciliation. The ERP is hosted on a cluster of high-availability, high- performance and highly redundant cloud servers that provide resilience and fault-tolerance.